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J Korean Soc Qual Manag
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Journal of Korean Society for Quality Management
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A Study on the Impact of Service Quality on the Customer Satisfaction in the Business-to-Consumer(B2C) E-Commerce
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J Korean Soc Qual Manag.
2001;29(4):116
The Design of Service Quality Information Systems for Telephone Communication
J Korean Soc Qual Manag.
2001;29(3):97
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